N THE CASE OF RETURNING GOODS, WE KINDLY ASK YOU TO FOLLOW THE FOLLOWING PROCEDURE:
- Fill out the form in its entirety by clicking the appropriate link at the bottom of this page
- The fields marked with an asterisk are MANDATORY;
- After signing the form, an email will be sent indicating an assignment code (we recommend checking also spam box)
- The warehouse staff of Piotti Oleodinamica S.r.l. is not authorized to accept goods without first having approved the return procedure from management.
Products returned for warranty repair:
- The return of goods must be expressly authorized by Piotti Oleodinamica S.r.l.
- If the malfunction of the goods is attributable to an incorrect use by the customer, or to tampering, the costs relating to the analysis of the goods, the management of the case and the transport will be charged.
- Returned goods must be intact without having been dismantled or tampered with.
- The costs of returning unrepaired goods due to incorrect use or tampering, will be borne by the customer if there are no other orders to be processed, otherwise the unrepaired goods will be sent together with any shipment already in progress.
Products returned for out of warranty repairs:
- The return of goods must be expressly authorized by Piotti Oleodinamica S.r.l.
- If in the phase following the appropriate tests, the products declared by the customer as non-compliant should be suitable and without defects or, if the malfunction is attributable to incorrect use and / or conservation by the customer (presence of dust, dirt and / or unsuitable chemicals. Etc) or tampering, costs relating to the analysis of the goods and the management of the practice will be charged.
- Returned goods must be returned intact without having been dismantled or tampered with.
- The costs of returning the goods by the supplier to the customer’s home will be borne by the customer if there are no other orders to be processed, otherwise the repaired goods will be sent together with any shipment already in progress.
“Standard” products returned against a customer order error1:
- The return of goods must be expressly authorized by Piotti Oleodinamica S.r.l.
- The costs of returning goods to the supplier are charged to the customer.
- The return of the goods can be made within 30 days of receipt of the goods.
- Returned goods must be returned intact without having been dismantled or tampered with and never used.
- The return will be managed with the sending, by the customer, of goods for the same value.
- The costs of returning the goods replaced by the supplier to the
customer’s home will be borne by the customer.1 Customers are always invited to verify the order confirmations carefully and scrupulously.
“Non-standard” products 2 returned in the event of a malfunction:
- The return of goods must be expressly authorized by Piotti Oleodinamica S.r.l.
- The return of the goods can be made within 30 days of receipt of the goods.
- If in the phase following the appropriate tests, the products declared by the customer as non-compliant, should be suitable and without defects, or if the malfunction is attributable to incorrect use and / or conservation by the customer (presence of dust, dirt and / or unsuitable chemicals. Etc) or tampering, costs relating to the analysis of the goods and the management of the case will be charged.
- The costs of returning the goods free from defects, are charged to the customer.
2 “Non-standard” products refer to all those items produced according to the customer’s technical specifications (fixing hole dimensions and centre distances, special galvanizing, special dimensions, special settings, and holes…)
Products returned following an error by Piotti Oleodinamica S.r.l.3:
- Returned goods must be intact, without having been used or dismantled.
- The goods will be 100% credited.
3 Customers are always invited to verify the order confirmations carefully and scrupulously.
Piotti Oleodinamica S.r.l., following the returned request that will be received, will contact the customers to inform them of the outcome of the tests and inspections and therefore the method of closing the file (e.g. repair under warranty, repair at cost, credit and relative credit percentage).
We thank your for your coperation.